Frequently Asked Questions

Do you accept insurance?

Retrouvai Wellness does not accept insurance plans.  Insurance companies have rules set in place regarding payment rates, number of allotted visits, and mandatory treatment minimums and maximums, which vary from one insurance company to the next and tend to change frequently.  Due to the large variability and constant modifications, medical professionals began spending an enormous amount of time and resources attempting to comply with insurance guidelines. The rate at which these rules change makes it almost impossible to keep up without sacrificing time spent on patient care.  By choosing to step away from insurance companies, Dr. Nutt is able to focus on providing the highest quality care to each individual.  You may, however, use an HSA or FSA for any of our services and supplements.

Can you provide me with an itemized receipt?

Yes.  We are able to provide a receipt with details of the treatment you received to turn into your insurance company; however, we are not responsible for decisions made regarding reimbursement.  Payment will be collected at the time of service and a receipt will be emailed to you denoting that you received services at Retrouvai Wellness.  

How long is a typical appointment?

New patient appointments are usually about 60 minutes, and this includes a full comprehensive exam and initial treatment.  Report of findings will also be given during the first appointment. Subsequent appointments will either be 30 minutes for low complexity care or 60 minutes for multi-system/higher complexity care. 

What can I expect during treatment?

Dr. Nutt uses a variety of techniques designed to create stimulus to the nervous system and encourage an adaptive response in the joints and surrounding soft tissues.  These techniques can be uncomfortable at first, but with repetitive treatments the discomfort is usually lessened. Patients can also expect to receive in-depth education about the cause of the particular issue, why the treatment is being done, what to do to maintain it, and how to prevent reinjury in the future.  

As a functional nutrition patient, you can expect to learn about the health of different systems of your body and how they work together.  You will understand your unique needs, and how your body functions best as an individual. The goal of care is to arm you with enough knowledge to feel confident and empowered to be your own health advocate. You will receive nutritional guidance and discuss lifestyle changes conducive to improving your wellness and improving your life.

Cancellation policy

In order to provide every patient with exceptional and attentive care, Dr. Nutt sets aside the appropriate amount of time for each individual.  We understand that sometimes it is necessary to cancel or change an appointment.  In consideration of others who need care, we ask that if you are unable to keep an appointment with our office, please observe our cancellation policy which follows:

Our office requires at least 24 hours’ notice for all appointment cancellations.  If you are unable to provide 24 hours’ notice, you will be billed for 50% of your expected appointment cost to your credit card on file. For no-show appointments, 100% of the visit fee will be charged.

Refund policy

For prepaid plans, office visits not completed are eligible for a 50% refund. No refunds will be given for the cost of treatment plans already received by the individual, or supplements ordered by or for the individual. Discounts given when payment for a prepaid plan is rendered will be subtracted from the total refund for incomplete treatment plans. Eligible refunds will be given between 7-10 business days from date of request.